At Reprographic Technologies (RT), providing quality services to our customers is our top priority. Your response to this survey will provide valuable information so that we can make improvements to better meet your needs!

Which of the following products and/or services do you use?
. PlanWell      . EWO      . Onsite Services       . Large Format B&W      . Large Format Color
. Small Format Color     . Small Format B&W      . Finishing     . P/U & Delivery     . Scanning
Please answer the following questions. If you would like to comment,    please use the space provided at the end of this survey.
Are you greeted politely on the phone?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Are you greeted politely when visiting our locations?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Does RT's courier service provide prompt and professional service?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Do we follow your "special delivery" instructions (i.e. split     deliveries, FedEx, UPS, etc)?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Is the final product packaged and labeled neatly and professionally?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Is the RT production staff professional, knowledgeable and     responsive to your needs?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Do your orders come back correct (i.e. in order, bound     correctly, folded, etc.)?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
When you call RT, are you directed efficiently to the     appropriate party?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Which of our technologies do you use?
. EWO          . PlanWell Enterprise           . BidCaster          . Quality Feedback Form
Are your invoices accurate, and do they reflect all required data    for identification purposes?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Are your billing issues / questions handled promptly?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Do you know who your account representative is?											Yes No
	If so, are they professional?										Yes No
	Knowledgable?										Yes No
	Responsive to your needs?										Yes No
Do you feel that RT is committed to providing quality     products and services?											Yes No
When a mistake occurs, does RT respond and remedy promptly?											Please Choose ALWAYS MOSTLY SOMETIMES RARELY_NEVER
Do you feel like RT is a partner in your business?											Yes No
May we follow up with you in 90 days?											Yes No
What improvements would you like to see at RT?
Do you have other comments and/or suggestions?